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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Valente

August 7, 2026

5  out of  5
rating by David Valente
"Monica replied promptly and indicated a change would actually reduce my premiums which she will take carebof... go figure !"
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear that Monica was able to assist you promptly and help reduce your premiums. We always aim to provide the best service possible. Let us know if we can help with anything else!"
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Ariel Volk

August 6, 2026

5  out of  5
rating by Ariel Volk
"Adding my new vehicle was fast, easy, and stress‑free. Monica was knowledgeable and helpful, and I appreciate how simple she made the whole process."
We responded:
"Ariel, thank you for taking the time to leave us a review! I'm happy to hear that the process was smooth and stress-free. Monica is indeed great at making things simple and straightforward. We're always here to help if anything else comes up!"
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Daniel Eilerman

August 5, 2026

5  out of  5
rating by Daniel Eilerman
"Bella Resendiz was fantastic to work with!"
We responded:
"Daniel, thank you for taking the time to leave us a review! I'm happy to hear that Bella was fantastic to work with. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Marina

July 9, 2026

5  out of  5
rating by Marina
"Thank you Monica!!"
We responded:
"Marina, thank you for the 5 stars! I'm glad Monica was able to assist you. We're always here if you need anything else!"
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ana ortiz

June 30, 2026

5  out of  5
rating by ana ortiz
"I have known Lovita since April 2021, she has always been pleasant, courteous and always willing to go the extra mile. every time I go, she has a very friendly attitude and takes her time to answer all my questions and research discounts for me."
We responded:
"Thank you, Ana! I'm really happy to hear about your positive experiences with Lovita. It's great to know she consistently provides friendly and thorough service. We're grateful to have her on our team. Feel free to reach out if you need anything else!"
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George Kolybakos

June 16, 2026

5  out of  5
rating by George Kolybakos
"I can’t say enough words to thank Jovita for her, helping me out with the registration of my 1965 Chevy impala. She has helped me in a lot of other situations in the past and she has never been recognized. Thank you so much for your services. All the people in this office are amazing."
We responded:
"Thank you, George, for sharing your experience! I'm really glad to hear how much Jovita has been able to assist you. It's wonderful to know that our team has consistently been there for you. We appreciate your kind words about our office. Feel free to reach out if you need anything else!"
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Grace Allingham

June 16, 2026

5  out of  5
rating by Grace Allingham
"Amazing staff!! Monica is great and super helpful and assists me through all of the things
I don’t understand."
We responded:
"Thank you for your review, Grace! I'm happy to hear that you found our staff amazing and that Monica was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Yo Reyes

June 12, 2026

5  out of  5
rating by Yo Reyes
"Monica Torres is a wonderful and nice customer service person."
We responded:
"What a wonderful review to read, Yo Reyes!
It makes me proud knowing that Monica provided you with such outstanding customer care. She genuinely enjoys looking after our customers and ensuring your policies are handled smoothly. Thank you for choosing our Rohnert Park office!"
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Lisa Orloff

May 7, 2026

5  out of  5
rating by Lisa Orloff
"Just worked with Kelly and can’t say enough great things about the amazing customer service! She did an excellent job of reviewing our accounts and helped us save money too!"
We responded:
"Thank you for your review, Lisa! I'm so happy to hear about your positive experience with Kelly. She's truly dedicated to providing excellent service and helping our customers. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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MJ

April 19, 2026

5  out of  5
rating by MJ
"I had a really great experience with State Farm, thanks to one amazing agent, Kelly Irwin.
Kelly reached out to let me know my homeowner’s policy might not be renewed, which was definitely stressful. But instead of just leaving it at that, she took the time to actually talk with me and understand the situation.
She went above and beyond by taking my case to the underwriter and advocating for me. She didn’t have to do that, but she did—and she really put in the time and effort to help.
She was patient, professional, and genuinely cared about finding a solution. Because of her, the decision was reversed and my policy was renewed, which I truly appreciate.
I’m very grateful for her help and for how State Farm handled everything. This experience definitely made me want to stick with them, and I’d absolutely recommend them to others. Kelly, you are my hero. Thank you."
We responded:
"Thank you, Maja, for sharing your experience! I'm so happy to hear that Kelly made such a positive impact. Her dedication and commitment to helping you with your policy truly reflect the values we strive for. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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josh Kesecker

April 14, 2026

5  out of  5
rating by josh Kesecker
"Working with Kelly & the crew over at State Farm has always been pleasant. My wife has been working with Keith Garlock's office for something like 20 years. So, I got married into them lol, but they have been great for all of our different policies over the years."
We responded:
"Thank you, Josh! I'm happy to hear that Kelly and the team have made your experience with us so pleasant. It's wonderful to know that our office has been able to support your family's insurance needs for so many years. We’re here for any questions or assistance you might need in the future!"
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Jose Ruiz

March 25, 2026

5  out of  5
rating by Jose Ruiz
"I had a great experience with Monica she was super nice and helped me get the best deal. she explained everything perfectly would 100 percent recommend anyone to go to the Keith Garlock office, the staff is super friendly."
We responded:
"Hey, Jose! I appreciate you taking the time to share your experience and mentioning the great price. Monica does a fantastic job making sure everything is explained clearly and helping with auto and general liability insurance. I’m glad you felt welcomed by the team, and we truly appreciate your recommendation of our office!"
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Michelle M

March 12, 2026

5  out of  5
rating by Michelle M
"Monica Torres recently assisted me with insuring my second vehicle. She gave me excellent service and promptly sent me quotes whenever I would send her a new make or model I was looking at. I've been with Garlock Insurance for over 10 years now and I highly recommend them."
We responded:
"Hey Michelle! Thank you for sharing your experience and for being with us for more than 10 years. Monica will appreciate you recognizing her quick responses and for sending quotes while you searched for the right car. We appreciate the recommendation and are happy she could assist with adding your second auto."
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Dave E

March 9, 2026

5  out of  5
rating by Dave E
"Monica was awesome to work with and stayed patient with me as I peppered with all my questions!
Couldn’t ask for better customer service."
We responded:
"Thank you, Dave! I'm happy to hear that Monica provided you with such excellent service and patience. We appreciate your feedback and are always here to assist with any questions you might have in the future. Thanks for choosing us!"
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Alicia Hicks

February 24, 2026

5  out of  5
rating by Alicia Hicks
"I am so grateful for the time, communication, and competence of Skip, who recently joined Keith Garlock's office from retirement to help customers. He is willing to meet in person to assist clients develop understanding of their policy, rights, and next steps. Thank you Skip for your time and hard work."
We responded:
"Thank you, Alicia! I'm delighted to hear about your positive experience with Skip. His dedication to helping our customers understand their policies is truly appreciated. If you need any further assistance, feel free to reach out!"
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Marc Libarle

January 23, 2026

5  out of  5
rating by Marc Libarle
"Always great responsive service with K. Garlock's staff......"
We responded:
"Marc, thank you for your kind words! I'm happy to know that our team's responsiveness has made a positive impact on your experience. We’re here to help with any of your insurance needs!"
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Louie Olivares

January 17, 2026

5  out of  5
rating by Louie Olivares
"Monica is super friendly and helped expedite an evidence of insurance request quickly! Great service!"
We responded:
"Thank you, Louie! I'm happy to hear that Monica provided you with such friendly and efficient service. We always aim to make your experience as smooth as possible. If you need anything else, feel free to reach out!"
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Lorrie Arana

December 17, 2025

5  out of  5
rating by Lorrie Arana
"Kelly Irwin is very helpful. When she explains information, I like that is not a 'business' sell, but shares from a homeowner aspect. I can't wait for you guys to start writing new business. I want to move back to North Bay. I really like being a customer for 30 years."
We responded:
"Thank you for your review, Lorrie! I'm happy to hear that Kelly has been so helpful and that you appreciate her approach. It's wonderful to know you've enjoyed being with us for 30 years. We look forward to continuing to serve you, especially when you move back to North Bay. Let us know if there's anything else we can assist you with!"
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Dawn Graves

November 10, 2025

5  out of  5
rating by Dawn Graves
"I've been with Keith Garlocks Statefarm office for over 20years, because they've always been able to assist with with my home and business insurance needs"
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Tylor Manzo

November 7, 2025

5  out of  5
rating by Tylor Manzo
"Fantastic service!"
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Julian Barajas

November 7, 2025

5  out of  5
rating by Julian Barajas
"Where should I begin? Working with Jovita has been nothing short of amazing. She is consistently helpful and kind. Every time I require assistance, she is there to support me and ensures my issues are resolved. I have no intention of switching to another insurance provider; I will remain with this one because of her.Thank you Jovita !!!"
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Jessica Bjorg

November 7, 2025

5  out of  5
rating by Jessica Bjorg
"Thank you Monica for taking the time after hours for the explanation comprehensive and Collision coverage my husband and I are really thinking about switching over your office at State Farm!"
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Jessika Frazer

November 6, 2025

5  out of  5
rating by Jessika Frazer
"Skip had always been so helpful and quick to respond, making sure that my claims were filed correctly and quickly. Thanks for having my back, Skip!"
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Sai K

October 25, 2025

5  out of  5
rating by Sai K
"I needed to get copies of My Dwelling insurance getting many years. Jovitha was quick to understand my request, sent what she had and raised request to get previous years from other office. Everything felt so smooth.
Had similar friendly and fast experience with Becky as well.. Always had a consistent smooth experience. Great service!"
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wayne stanfield

October 17, 2025

5  out of  5
rating by wayne stanfield
"Wow!!! Monica’s support has been fantastic. She was supportive, kind, knowledgeable, patient & inspirationally professional. Much appreciated🙏🏼🙏🏼
Also, Skip has been ever so supportive with my many questions & needs.
With utmost respect
Wayne"